Company: ALEJANDRO YU LLC
Website: alejandroyu.org
Email: [email protected]
Phone: (520) 540-2733
Address: 6738 N 45TH AVE APT 103, Glendale, AZ, 85301
1. What products do you offer?
We specialize in women’s clothing, offering a wide range of products including dresses, tops, bottoms, outerwear, and accessories that combine style, comfort, and quality.
2. How do I place an order?
Simply browse our website alejandroyu.org, select your preferred items, choose the size and color, and add them to your cart. Once ready, proceed to checkout and complete your order securely.
3. What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options available at checkout.
4. Do you ship internationally?
Yes, we ship worldwide. Shipping fees and delivery times may vary depending on the destination. You can view the shipping cost during checkout before confirming your order.
5. How long does shipping take?
- Domestic (USA): 3–7 business days
- International: 7–20 business days, depending on the destination and customs clearance.
6. How can I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number and a link to monitor your delivery status.
7. What is your return & exchange policy?
We accept returns and exchanges within 30 days of delivery. Items must be unworn, unused, and in their original packaging with tags attached. To start a return, please contact us at [email protected].
8. What if I receive a damaged or wrong item?
If you receive a defective or incorrect product, please contact us immediately with your order number and photos. We will arrange a replacement or full refund.
9. How do I choose the right size?
Each product page includes a detailed size guide. We recommend checking your measurements and comparing them with our chart before placing your order.
10. Can I cancel or change my order after placing it?
Orders can only be canceled or modified within 24 hours of purchase. After that, we begin processing and preparing for shipment.
11. Do you offer discounts or promotions?
Yes, we regularly run seasonal sales, discount codes, and promotions. Subscribe to our newsletter on alejandroyu.org to stay updated.
12. How can I contact customer support?
You can reach us by email at [email protected] or call us at (520) 540-2733. Our customer service team is available Monday–Friday, 9:00 AM – 6:00 PM (MST).
